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GET
/
v1
/
orders
/
{orderId}
Get an order
curl --request GET \
  --url https://api-eu.flexportal.io/v1/orders/{orderId} \
  --header 'Authorization: Bearer <token>' \
  --header 'Tenant-ID: <tenant-id>'
{
  "orderId": "<string>",
  "tenantId": "<string>",
  "status": "pending",
  "orderType": "standard",
  "customer": {
    "customerId": "<string>",
    "email": "jsmith@example.com",
    "firstName": "<string>",
    "lastName": "<string>",
    "company": "<string>",
    "phone": "<string>",
    "customerType": "individual"
  },
  "billingAddress": {
    "contactName": "<string>",
    "streetAddress": "<string>",
    "city": "<string>",
    "country": "<string>",
    "company": "<string>",
    "buildingInfo": "<string>",
    "locality": "<string>",
    "adminArea": "<string>",
    "postalCode": "<string>"
  },
  "shippingAddress": {
    "contactName": "<string>",
    "streetAddress": "<string>",
    "city": "<string>",
    "country": "<string>",
    "company": "<string>",
    "buildingInfo": "<string>",
    "locality": "<string>",
    "adminArea": "<string>",
    "postalCode": "<string>"
  },
  "items": [
    {
      "sku": "<string>",
      "productName": "<string>",
      "quantity": 2,
      "unitPrice": 1,
      "contractLength": 123,
      "productId": "<string>",
      "productImageUrl": "<string>",
      "variantId": "<string>",
      "listPrice": 1,
      "listPriceSource": "unknown",
      "acquisitionCost": 1,
      "acquisitionCostSource": "unknown",
      "listPriceOverride": 1,
      "acquisitionCostOverride": 1,
      "usedListPriceAsAcquisition": false,
      "rentalIds": [],
      "rentalStatus": "pending"
    }
  ],
  "totals": {
    "subtotal": 1,
    "total": 1,
    "currency": "<string>",
    "totalDevices": 2,
    "taxAmount": 0
  },
  "rentalProgress": {
    "totalDevices": 1,
    "rentedDevices": 1
  },
  "rentalIds": [
    "<string>"
  ],
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "createdBy": "<string>",
  "payment": {
    "status": "pending",
    "method": "stripe",
    "transactionId": "<string>",
    "paidAmount": 1,
    "manuallyMarked": false
  },
  "customFields": {},
  "billingGroupId": "<string>",
  "trackingNumber": "<string>",
  "shippedAt": "<string>",
  "notes": "<string>",
  "extensionDetails": {
    "originalOrderId": "<string>",
    "extensionMonths": 123,
    "previousEndDate": "<string>",
    "newEndDate": "<string>",
    "reason": "<string>"
  },
  "upgradeDetails": {
    "previousDevice": "<string>",
    "previousSerialNumber": "<string>",
    "previousMonthlyAmount": 123,
    "previousRentalId": "<string>",
    "upgradeReason": "<string>"
  }
}

​
Overview

Retrieve complete details for a single order by its ID. Use this endpoint to display order details, check fulfillment status, or verify order contents before creating subscriptions.

​
Common Use Cases

  • Order Details Page: Display complete order information to customers or staff
  • Pre-Fulfillment Check: Verify order contents and customer details before creating subscriptions
  • Status Tracking: Check if an order has been fully fulfilled
  • Invoice Generation: Get order totals and line items for invoicing

​
Order Lifecycle

Orders progress through these statuses: 
pending → confirmed → partial → fulfilled
                  ↘     ↗
                 cancelled
StatusWhat it means
pendingOrder received, awaiting review/confirmation
confirmedApproved and ready for fulfillment (creating subscriptions)
partialSome items have subscriptions, others still pending
fulfilledAll items have active subscriptions
cancelledOrder was cancelled (no subscriptions created)

​
Understanding Order Items

Each item in the items array represents a product line in the order: 
{
  "sku": "MACBOOK-PRO-16-M3",
  "productName": "MacBook Pro 16\" M3",
  "quantity": 3,
  "unitPrice": 89.00,
  "contractLength": 24,
  "rentalStatus": "partial",
  "rentalIds": ["sub_abc123", "sub_def456"]
}
FieldDescription
skuProduct variant SKU
quantityNumber of units ordered
unitPriceMonthly subscription price per unit
contractLengthSubscription duration in months
rentalStatuspending, partial, or completed
rentalIdsIDs of subscriptions created for this line item

​
Fulfillment Progress

The rentalProgress field shows overall fulfillment status: 
{
  "rentalProgress": {
    "totalDevices": 5,
    "rentedDevices": 3
  }
}
When rentedDevices equals totalDevices, the order status changes to fulfilled.

​
Cost Tracking Fields

For cost recovery and profitability tracking:
FieldDescription
listPriceMSRP/retail price of the product
acquisitionCostYour cost to acquire the product
listPriceSourceWhere list price came from (variant, manual)
acquisitionCostSourceWhere cost came from (variant, manual, list_price)

​
Example: Check if Order is Ready for Fulfillment

const order = await getOrder('ord_abc123');

if (order.status === 'confirmed') {
  // Order is approved, check for unfulfilled items
  const unfulfilledItems = order.items.filter(
    item => item.rentalStatus !== 'completed'
  );

  for (const item of unfulfilledItems) {
    const unitsNeeded = item.quantity - item.rentalIds.length;
    console.log(`Need ${unitsNeeded}x ${item.sku}`);
  }
}

Authorizations

​
Authorization
string
header
required

API key obtained from FlexPortal dashboard

Headers

​
Tenant-ID
string
required

Your tenant identifier

Path Parameters

​
orderId
string
required

The order ID

Response

Order details

​
orderId
string
required
​
tenantId
string
required
​
status
enum<string>
required
Available options:
pending,
confirmed,
partial,
fulfilled,
cancelled
​
orderType
enum<string>
required
Available options:
standard,
extension,
upgrade
​
customer
object
required
​
billingAddress
object
required
​
shippingAddress
object
required
​
items
object[]
required
​
totals
object
required
​
rentalProgress
object
required
​
rentalIds
string[]
required
​
createdAt
string
required
​
updatedAt
string
required
​
createdBy
string
required
​
payment
object
​
customFields
object
​
billingGroupId
string
​
trackingNumber
string
​
shippedAt
string
​
notes
string
​
extensionDetails
object
​
upgradeDetails
object