What is FlexPortal?
FlexPortal is a subscription management platform built for physical products. It handles the complete subscription lifecycle: order creation, asset tracking, recurring billing, contract extensions, upgrades, and end-of-term options. Unlike general subscription platforms, FlexPortal tracks each physical asset by serial number, manages contract terms, monitors cost recovery, and handles returns, replacements, buyouts, and upgrades.Who Uses FlexPortal?
Brands Adding Subscriptions
You sell physical products and want recurring income. FlexPortal lets you offer subscriptions alongside traditional sales — manage contracts, track assets, handle billing, and give customers flexibility at contract end.
Subscription-First Businesses
You run a subscription business but need better tools. FlexPortal replaces spreadsheets and fragmented systems with one platform for billing, asset tracking, contract management, and profitability analysis.
Industries Supported
FlexPortal works across any industry with physical products:Electronics
Phones, tablets, laptops, gaming
Furniture
Home and office furniture
Bikes
Bikes, e-bikes, e-scooters
Baby Gear
Strollers, car seats, cribs
Appliances
Home appliances, kitchen equipment
Medical
Medical devices and equipment
FlexPortal supports any physical product. Industry examples are illustrative — configure pricing, contract lengths, and terms to match your business.
Core Capabilities
| Capability | What You Can Do |
|---|---|
| Subscription Management | Create products, manage orders, set contract terms (6, 12, 24, 36 months), handle renewals |
| Asset Tracking | Track physical devices by serial number — know which customer has which asset and its condition |
| Subscription Lifecycle | Extend contracts, upgrade to new products, replace damaged assets, process buyouts, handle early returns |
| Cost Recovery Tracking | Monitor profitability per asset from 0% to 100% and beyond |
| Recurring Billing | Generate scheduled payments, mark as paid, track payment status, handle failed payments |
| Business Customers | Consolidated invoicing to business customers through Billing Groups |
| Multi-Business Units | Separate setups for different countries or brands with their own currencies, tax rules, and product catalogs |
| API-First Platform | Full REST API for integrations, webhooks for real-time events |
How It Works
Create Order
Customer places an order through FlexPortal checkout, API integration, or manually in the dashboard. Set contract length and payment terms.
Activate & Assign Asset
Activate the subscription and assign a serial number to track the physical product. Ship to customer. The asset is now tracked in your inventory.
Recurring Billing
FlexPortal generates recurring payments based on your payment frequency. Track payment status and cost recovery for each asset.
Integration & API
FlexPortal is API-first. Build custom integrations, automate workflows, and connect to existing systems:- REST API — Complete API for all platform operations
- Webhooks — Real-time events for subscription changes, payments, and lifecycle actions
- Coming Soon — Stripe for automated payments, Shopify for storefront integration